This Privacy Policy ("Policy") describes how we use your personal data collected via ("Website"), and by other means (e.g., via social media, cookies, etc.). Please read this Policy carefully.

The purpose of this policy on privacy and personal data protection (hereinafter the “Privacy Policy”) is to give you straightforward, clear and comprehensive information on how the data you provide to us is used, including the data we may acquire about you through various channels (store, customer service department,, social media, apps, and events), whether it is shared with third parties, and the rights and options available to you for controlling your personal data and protecting your privacy.

We collect your data:

• to improve your experience
• under a secure environment
• but you may decide what and how you hear from us
• only when necessary


How we use your information depends on the type of information provided, which services you use and the choices you make in your settings.

1.1 Name and contact details
To deliver your purchases and send you service messages (without it, we cannot perform our contract with you). These details are also important for fraud prevention and detection, to show you adverts on our latest products and deals, and find out what you like. With your permission, we may use these details to send you information about our new products and services.

1.2 Date of birth information
To detect and prevent fraud against either you or MAISON PROMAX.

1.3 Gender information
To direct you more efficiently to the products you want.

1.4 Payment information
To take payment and give refunds (without it, we cannot perform our contract with you). We also use these details for fraud prevention and detection.

1.5 Contact history with us
To provide customer service and support (without it, we cannot perform our contract with you). Such details are also used to provide you with the best possible customer service.

1.6 Purchase history and saved items
To analyse and predict your interests so as to customise your online experience including showing you things that interest you, providing customer service and support, and handling returns (without it, we cannot perform our services). These details also help us to find out what you, and other customers, like.

1.7 Information about your phone or laptop, and how you use our Website
To improve our Website and set default options for you (such as language). This allows us to provide you with the best possible shopping experience. These details also enable us to protect our Website and to detect and prevent fraud against you or MAISON PROMAX.

1.8 Information from social media accounts you have linked to us
To enable you to log into our Website with ease and without creating a specific account. Such details allow us to provide product recommendations as well.

1.9 Your responses to surveys, competitions and promotions
To help us run surveys, competitions or promotions which help us better understand your interests.

1.10 Other
Our services are dynamic and we may introduce new features which may require the collection of new information. If we collect materially different personal data or materially change how we use your data, we will notify you and may also modify this Privacy Policy. Providing your personal information to us is not mandatory. However, if you choose not to share this information with us, you may not be able to make purchases from this site and you are unlikely to receive our optimal overall customer experience. We also anonymize and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We may also share this information with third parties.


We do not sell any of your personal data to any third party. But we may disclose your personal data to any of our affiliate companies, or to our service providers who have a legitimate interest in receiving your personal data, specifically and exclusively in order to assist us in providing the services we offer, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analyzing data, providing support services or in performing other tasks, from time to time. We may also share your personal data with third parties in connection with potential or actual sale or restructuring of our company or any of our assets, or those of any associated company, in which case personal data held by us about our users may be one of the transferred assets. We will also respond to requests for personal data where required by to do so by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on us.


If you grant us permission, we will send you marketing messages by email and/or SMS to keep you updated with what we’re up to and to help you view and find our products. You can stop receiving marketing messages from us at any time:

• By clicking on the “unsubscribe” link in any email
• By contacting us at

Once you do this, we will ensure that you do not receive further marketing messages. Please note that it may take a few days for all our systems to be updated, so you may still receive messages from us while we process your request. Please note that stopping marketing messages will not stop service communications (for example: order updates).


We have adopted security measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access. For the best possible protection of your personal data outside the limits of our control, your device should be protected (such as by updated antivirus systems) and your internet service provider should take appropriate measures for the security of network data transmission (such as, for example, firewalls and anti-spam filtering). While we take reasonable steps to protect your personal data, we cannot guarantee that the personal data you disclose to us will be 100% secure. You accept the inherent security implications of dealing on-line over the Internet and will not hold MAISON PROMAX or their processors responsible for any data breach unless it is due to our negligence.


We will keep your information for as long as you have your account, or as long as is necessary to provide our services to you, or for as long as is necessary to provide support-related reporting and trend analysis only. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.


• The right to be informed about how your personal information is being used
• The right to access the personal information we hold about you (although you can do most of this through My Account)
• The right to request the correction of inaccurate personal information we hold about you
• The right to request deletion of your data, or to stop processing it or collecting it, in certain circumstances
• The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time
• The right to request that we transfer or port elements of your data either to you or another service provider
• The right to complain to your data protection regulator

If you want to exercise your rights, have a complaint, or just have questions, please contact us at


If we make significant changes, we will make them clear on the MAISON PROMAX Website or other MAISON PROMAX services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use our Site. If you object to any changes, you may close your account. You acknowledge that your continued use of our services after we publish or send a notice about our changes to this Privacy Policy means that the collection, use and sharing of your personal data is subject to the updated Privacy Policy.